Again no hints of the organisation(s) where this issue has sparked a bit of a campaign.
I see lots of people doing good things in their organisations, but for many they forget that sometime in the future they may need to look back to what they have done. When contracts are reviewed, authorisation of major spend or design activity etc. I see so many organisations keeping the key records in personal e-mail. Now, I accept that for most organisations this stuff is backed up but for me the question is how are you going to find it? This is a real practical problem that has many relatively simple solutions.
As always I go back to ISO 9001 – A documented procedure shall be established to define the controls needed fo the identification, storage, protection, retrieval, retention time and disposition of records.
Do I need to make this more simple? So just do what it says…
